Medication Therapy Management Programs: Where Can Technology Help?
Your pharmacists already do the hard part: the review, the intervention, the call to the prescriber. Asked about medication therapy management programs: where can technology help?, our answer is narrow on purpose. In the twice-daily moment between those interventions, when a member is alone with a pill organizer. MyMedsReminder adds a scheduled call from Sarah, our automated caller, and a call to an authorized caregiver when the member does not answer, to the program you already run.
Validation stage, and we say so.
How to Partner With a Medication Adherence Technology Vendor
We are not a platform. We are one channel, added to your program, priced on volume.
The call, inside your program
Members you select, and who agree, get two calls a day at times set per member. Sarah says hello by name, asks how they are, then asks whether they have taken their medication. No keypad. She takes their word. She has no medication list and never names a medicine or a dose, so your pharmacist's clinical voice is never imitated.
The caregiver escalation
No answer, busy, or voicemail: Sarah retries a few minutes later. If a real person still has not answered, she calls the caregiver the member authorized. The alert means the call was not answered, not a missed dose, and it is not emergency monitoring. Those sentences go in the contract.
The record, back to you
A written note of every call: answered or not, what the member said, and when. Audio only with the member's consent. Weekly reports per member and per cohort, in a plain file.
How Part D Plans Can Evaluate Medication Adherence Support Tools
Three questions a pharmacy director will ask, and our answers.
Program fit
Does it support an existing covered MTM program without pretending to be one? Yes. It is an operational channel under your program, not a billable service. We do not assume reimbursement.
Member accessibility
What must the member own or learn? A phone that rings, including a landline. No app, no password. For members who ignore texts and never installed the app, a ringing phone still works.
Evaluation measures
Call delivery rate, answered rate, acknowledgment rate, caregiver escalations, and opt-outs, reported weekly. Adherence and clinical measures stay yours; we would evaluate against your data with your clinical team.
An acknowledgment proves someone answered the call and what they said, not that medication was taken, and not identity. We hold no HIPAA certification and no SOC 2 report today. Where HIPAA applies, we sign a business associate agreement and put agreed safeguards in place before handling protected health information, and complete the assessments your procurement requires before going live.
Why Some Patients Don't Respond to Medication Reminder Text Messages
Not because they don't care. Because the channel never reached them.
The phone is a landline
Many older members still use a home phone as their main line. A text to a landline goes nowhere.
The notification was swiped away
A text sits unread, or is dismissed with a thumb, and nobody learns it was ignored. A call is answered or it isn't, and we know which.
Nobody else was told
A text has no second person. A call unanswered twice reaches a caregiver who can check in. For the members you worry about most, that second person is the point.
How we would start: a limited engagement with a defined cohort of consenting members for 60 to 90 days, agreed success measures, weekly reporting, a paid pilot fee, then custom volume pricing on a business-to-business contract based on member count, call frequency, reporting, support, and integration. Simple patient lists first; deeper integration is scoped only after the first stage works. Clear termination terms and data deletion, so you are never trapped in our workflow. On medication therapy management programs: where can technology help? Here, in the gap between visits.
What to Look for in a HIPAA-Aware Medication Reminder Vendor
Can you provide a security assessment, HIPAA documentation, and a business associate agreement?
We would first establish the exact requirements for your deployment. Where HIPAA applies, we sign a business associate agreement and put the agreed safeguards in place before handling any protected health information. We hold no HIPAA certification and no SOC 2 report, and we would complete any assessment you require before going live.
How do you protect member privacy when you call a caregiver?
Caregiver calls go only to contacts the member has authorized, with documented consent. The wording is neutral: the member did not answer their reminder call. Sarah never names a medicine or a dose on any call, because she does not have the medication list.
What does the integration involve?
Simple patient lists first: member first name, phone number, two call times, time zone, and authorized caregiver contact, for consenting members. Reports come back weekly in a plain file. Deeper integration is a later step.
Medication Therapy Management Programs: Where Can Technology Help?
Tell us about one cohort. We will propose a limited, paid engagement with the measures you choose, in writing, before the first call.
Discuss a Pilot