What you agree to when the calls start

Last updated October 2026. Please read this before you sign up someone you love.

The calls are automated

The calls come from Sarah, our automated caller. She has a warm, natural voice and holds a real conversation. She says hello, asks how the person is, and asks whether they have taken their medication. There is no keypad and no "press one". But she is not a person, and we say so from the very first call.

Who has to agree

The person who receives the calls must agree to them. We keep to that in three steps.

• The family member who signs up confirms that they have talked to the person about the calls and that the person is happy to receive them.
• Sarah's first "hello" call asks the person directly. She introduces herself, explains that she will call each day at the agreed times, and asks if that is all right. If they say no, the calls do not start.
• Either of you can change your mind at any time. See "How to stop the calls" below.

Please do not sign up someone who does not know about the calls or does not want them. The service is for people who would like a reminder, not for watching someone against their will.

When the calls come

One, two or three calls a day, at times the family picks to match the medication routine. You can change the times by calling or emailing us. We do not call outside the agreed times.

What happens if nobody answers

• If no real person answers, because the line is busy, nobody picks up, or voicemail answers, Sarah calls again a few minutes later.
• If the second call is also not answered, Sarah calls the family member you named as the caregiver.
• The caregiver call says that the reminder call was not answered. It does not say anything about medicines, because Sarah does not know which medicines anyone takes.

A call to the caregiver means one thing: the reminder call was not answered. It does not mean the medication was missed. Mom may have been in the garden, or on the other line.

Voicemail

Voicemail counts as no answer. At most, Sarah leaves a very short message saying who called. She does not leave the reminder itself or any details on a recording.

Recording

Calls are recorded, with the permission of the person we call, so the family can listen back when they want to. Sarah asks for that permission on her first hello call; if the person says no, their calls are not recorded. We also keep a written note of each one: whether it was answered, what was said about the reminder, and when. The family can see that record. The note is what the person said, not what happened.

Not an emergency or medical service

These calls are reminders. They are not medical care, medical advice, monitoring, or supervision, and they are not an emergency service. Calls can fail, phones can be busy, and people can be away from the phone. If someone needs help, call 911. Sarah never tells anyone to take, skip, double, or delay a dose. If asked about a medicine, she points to the doctor or pharmacist who wrote the prescription.

How to stop the calls

Consent can be withdrawn at any time, by the person receiving the calls or by the family member who signed up.

• Tell Sarah "stop calling" during any call.
• Call us at (443) 891-4652.
• Email admin@mymedsreminder.com.

The calls stop the same day. There is no fee and no questions. If the person tells Sarah to stop, we tell the family member, so nobody is left wondering why the calls ended.

What you are agreeing to

This is the plain list we show during sign-up. It is the whole agreement about the calls themselves.

• Sarah, an automated caller, will phone the person one to three times a day, at the times we agree.
• I have talked to the person and they are happy to receive the calls. Sarah will ask them directly on the first call.
• If a call is not answered, Sarah will try again a few minutes later, then call the caregiver I named.
• A call to the caregiver means the reminder call was not answered, not that medication was missed.
• Sarah takes the person's word. She does not know their medicines and will not give medical advice.
• Calls are recorded with the person's permission, asked for on the first hello call, so the family can listen back. A written note of each call is kept too. If the person says no to recording, their calls are not recorded.
• This is a reminder service, not medical care or an emergency service. In an emergency, call 911.
• Either of us can stop the calls at any time by telling Sarah, calling, or emailing, and they stop the same day.

Contact

MyMedsReminder · admin@mymedsreminder.com · (443) 891-4652