How we work with healthcare partners

Written for clinics, pharmacies, home-health agencies, care-management companies, and MTM vendors.

Our approach

MyMedsReminder places scheduled reminder calls, records whether the patient acknowledged the reminder, and calls an authorized caregiver when the calls are not answered. We are at the early validation stage, so we are looking for a small number of launch partners. We would rather be open about that and agree on measurable pilot outcomes than pretend to have a long track record.

What we would handle, and what we would not

• We would handle: the patient's first name and phone number, the agreed call times, the name and number of an authorized caregiver, and the written note of each call.
• We would not handle: medication lists, doses, diagnoses, chart notes, or claims data. Sarah, our automated caller, does not know which medicines a patient takes and never names one. If a patient asks, she points them to the prescriber or pharmacist.
• Audio is recorded only with the patient's documented consent, and can be switched off per patient or per deployment.

Is this HIPAA compliant?

We will establish the privacy and security requirements for your specific deployment, including whether a business associate agreement is required. Where HIPAA applies, we would put a business associate agreement and the required safeguards in place before handling any protected health information. We do not hold a SOC 2 report today, and we do not call ourselves "HIPAA certified". See our security page.

Consent and caregiver authorization

The patient must know about the calls and agree to them. Sarah's first call asks the patient directly whether it is all right to call each day. Caregiver calls go only to contacts your program has authorized, with documented consent and clear permissions. The caregiver message is neutral: it says the reminder call was not answered, and it does not disclose medication or medical details. Either the patient or the caregiver can stop the calls at any time, and they stop the same day.

What an acknowledgment proves, and what it doesn't

A phone acknowledgment confirms that someone interacted with the call and said they had taken their medication. It does not prove identity, and it does not prove that medication was taken. We record what the patient said, not what happened, and we will not claim that a confirmation proves adherence. A caregiver alert means the call was not answered after the agreed number of tries; it does not mean a dose was missed.

Who is responsible if someone misses a dose?

The service provides reminders and reports whether a call was acknowledged. It does not verify ingestion, and it does not replace clinical care. It is not a medical monitoring or emergency-response service. We would document the responsibilities, the escalation process, the limitations, and patient consent in the agreement, and obtain appropriate legal advice and insurance before a healthcare deployment.

Can you prove this improves medication adherence?

Not yet, and we will not claim it before we have the data. A first pilot would measure call delivery, patient acknowledgment rates, caregiver escalations, staff time, and patient or staff feedback. If the results justify it, we would work with a clinical partner to evaluate adherence outcomes.

What if the system goes down?

Reliability is a core requirement, and we will not promise uninterrupted service without evidence that we can deliver it. Before deployment we would test call delivery, monitor failures, agree the retry procedure, and document how outages are handled and how your team is told.

Our pilot approach

You should not have to rely on trust alone. We propose a limited pilot with:

• Limited scope. A defined patient group, agreed call times, and a named caregiver contact for each patient.
• Documented safeguards. Consent, data handling, escalation, and the HIPAA agreements described above, in writing before the first call.
• Agreed success metrics. Call delivery, acknowledgment rate, escalations, staff time, and feedback. We only claim a financial return the data supports.
• A straightforward exit. Clear termination terms, defined data-retention and deletion procedures, and an agreed transition. You should be able to leave without being trapped.

Can Medicare or Medicaid pay for this?

Possibly, depending on the care model and the coverage rules, but we do not represent the reminder service as independently reimbursable by Medicare or Medicaid. We are exploring whether it can support an existing covered service or be purchased directly as an operational tool.

Pricing

Pricing depends on the number of patients, call frequency, and reporting needs. Small organizations typically start with a paid pilot of $250 to $1,500, plus $5 to $10 per enrolled patient per month. Enterprise and MTM pricing is custom.