Is There a Phone Service That Calls You to Remind You to Take Medication?
Yes, and this page answers the questions people ask right after that one: "is there a phone service that calls you to remind you to take medication, and does it work on Mom's landline, and what happens when she doesn't pick up?" Plain answers, grouped by topic.
Can a Landline Phone Be Used for Medication Reminders?
Can a Landline Phone Be Used for Medication Reminders?
Yes. A landline is the easiest phone of all for this. Sarah calls it like anyone else would. Nothing to charge, nothing to learn, and it's usually in the same spot as the pills.
Does it work on a mobile phone?
Yes, any mobile phone, smart or not. We recommend saving our number, (814) 813-4755, under the name "Sarah" so the call shows a name instead of a number. Some older people don't answer numbers they don't know.
What number will show on the caller ID?
(814) 813-4755. It's the same number every time, so it can be saved and recognised. If the person has a call-blocking service, add this number to their allowed list.
Are Medication Reminder Phone Calls Better Than Text Messages?
For most older people, yes. A text can sit unread all day. A call rings, gets answered, and gets an answer back. And a call can tell you whether anyone picked up, which a text never can.
What if Mom is hard of hearing?
Tell us. Sarah speaks slowly and clearly by default, and we can slow her down further and have her repeat herself more readily. For people who can't use a phone at all, this isn't the right service, and we'll say so.
Best Ways to Remember to Take Medication Twice a Day
What times can the calls come?
Any two times you choose, in the person's own time zone. Most families pick a morning and an evening time that match when the medication is due, and a few minutes after a meal rather than before it.
Can we have more than two calls a day?
Two a day is our standard. If someone takes medication three or four times a day, tell us at sign-up and we'll set it up for you.
How do I change the schedule?
Call or email us. The next call comes at the new time. During our first months changes are made by us personally, usually within the hour; a sign-in page where you can do it yourself is being built.
What about travel, a hospital stay, or a different number for a week?
Tell us the dates and the number, and the calls follow the person or pause. A paused month isn't charged.
What happens on holidays and weekends?
Sarah calls every day, holidays included. Medication doesn't take Sundays off.
Medication Reminder Service for Families: How Does It Work?
Who is Sarah?
Sarah is our automated caller. She has a warm, natural voice and holds a real conversation: hello, how are you, have you taken your medication yet today. She is not a person, and if asked she says so kindly, adding that she calls every day to check in. Many people come to look forward to her.
Does my mom need to press any buttons?
No. There is no menu. She answers the phone and talks, the way she would with anyone.
What if she just says "okay" or doesn't understand?
Sarah asks again, more simply. If she still can't be understood, Sarah says: "If it's easier, just say yes if you've taken them, or no if you haven't." She never rushes and never sounds annoyed.
Does Sarah tell her which medicine to take?
Never. Sarah doesn't have the medication list and won't name medicines or doses. If asked, she says to check the bottle or call the doctor or pharmacist who wrote the prescription. If you give us that number at sign-up, she can read it out, slowly, in three groups.
What if she says she hasn't taken it yet?
Sarah says, "Okay. This is your reminder to take it now, the way your doctor prescribed," wishes her a good morning, and says goodbye. She doesn't wait on the line and doesn't ask for a promise. She takes her word.
How long is a call?
Usually under a minute. If your mom wants to chat, Sarah is kind for an exchange or two, then brings it back to the medication and closes.
How Can I Get Notified If My Parent Doesn't Answer a Medication Reminder Call?
How Can I Get Notified If My Parent Doesn't Answer a Medication Reminder Call?
Name a person at sign-up. When two reminder calls go unanswered, Sarah phones that person the same day and says plainly that the calls were not answered. It's a phone call, not a text, so it doesn't get buried.
What happens if they miss a call?
Sarah calls again a few minutes later. Most second calls get answered. If the second call is also unanswered, she calls the person you named.
What if it goes to voicemail?
Voicemail counts as no answer. Sarah says one sentence, "I think I got your voicemail. Are you home? If you're there, please pick up," waits, and hangs up if it stays quiet. She never leaves a message with medication details.
What exactly does the alert say?
"I tried calling Cliff twice for the morning reminder and couldn't reach anyone. It may just be a missed call, but you might want to check in." No medication names, no alarm words.
Who can be the person you call?
Anyone you trust and have told: a son or daughter, a spouse, a neighbor, a home aide. You can change that person any time.
Is this an emergency service?
No. MyMedsReminder is a reminder and notification service. It is not medical care, not monitoring, and not for emergencies. If someone is in danger, call 911.
My Mom Says She Took Her Medication, but I'm Not Sure. What Should I Do?
What can the service confirm, and what can't it?
It can confirm that a call was placed, whether a real person answered, and what that person said about their medication. It cannot confirm that a pill was actually taken, and it cannot confirm who answered beyond what they say. Our records say "said she took it", never "medication taken".
My Mom Says She Took Her Medication, but I'm Not Sure. What Should I Do?
We hear this a lot. Sarah takes her word for it, the same as you would, and writes down what she said and when. If the answers start to sound uncertain, that's your cue to check in, and it's worth telling her doctor. A pharmacy blister pack alongside the calls makes "did I already take it?" easier to answer.
Does an alert mean she missed her medication?
No. An alert means she didn't answer two reminder calls. She may have taken it and been in the garden. We tell you what we heard, and we never guess.
What we keep, and what we don't
Do you record the calls?
Only with the person's permission. Sarah asks on her first hello call. If they say yes, the family can listen back to any call. If they say no, nothing is recorded. Either way we keep a written note of each call: the time, whether it was answered, and what was said about the medication.
What information do you collect?
Your name and phone, the person's first name and phone, the call times, the person you want called, and, if you give it, the doctor's or pharmacy's name and number. We never ask which medicines they take. Full details in the privacy policy.
Does my loved one have to agree to this?
Yes. The person receiving the calls must know about them and be okay with it. Sarah's first call is a short hello where she introduces herself and asks if it's all right to call each day. Either of you can stop the calls at any time. See automated call consent.
Who hears the alert, and what do they learn?
Only the person you named. They hear that calls were unanswered. They don't hear what medication, or why.
How Much Does a Medication Reminder Service Cost?
How Much Does a Medication Reminder Service Cost?
$12.99 a month for one reminder call a day, $19.99 for two calls a day, $26.99 for three. Pay monthly, or up front for 60 days, 6 months (10% off) or 12 months (two months free). Everything is included in every plan. See pricing.
When does billing start?
On the first day of reminder calls, after Sarah's hello call. Not when you fill in the form.
How do I cancel?
Call or email us. The calls stop the same day, or at the end of the period you've paid for if you prefer. No cancellation fee.
Can I pause instead?
Yes. Tell us the dates. A paused month isn't charged.
Can I sign up more than one person?
Yes. Each person is their own plan. Tell us at sign-up and the second person's first month is on us.
Is there a sign-in page?
Not yet. During our first months your account is managed by us personally, by phone or email, usually the same day. See sign in.
How Do I Set Up Medication Reminders for My Mom?
Ten minutes now. Sarah says hello tomorrow. Still have a question? Call or write to us.
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